Leaflets
Using an electricity token meter? Don't get a Debt Shock! Make sure your meter is up to date
If you use a token meter which requires paper tokens or cards to pay for electricity, this leaflet can help make sure you avoid getting into debt or paying too much.
It also explains how to check you are paying the correct price for electricity and what to do if you are not.
Energy smart
Rising energy prices are affecting us all: find out how you can save money by being energy smart.
Complaints about energywatch
How to register a complaint about our service.
Free Services
These services are free to join and available from all gas and electricity suppliers. The services are free to household owners who are pensioners or have a disability, are hearing or visually impaired, or have long-term ill health.
Positive Energy Facts Sheets
All you need to know about energy and your home. Working with Mencap, these fact sheets have been written and designed for consumers with learning difficulties.
Maximum Resale Price
Guidance if you pay your landlord for gas or electricity.
How to Pay Less for your Energy
There are a number of changes you can make to reduce the cost and amount of energy you need to use.
Energy Issues when Moving Home
When moving home you will need to cancel your existing arrangements with your gas and electricity suppliers and decide who you would like to supply your new home.
How to Choose and Change your Supplier
This leaflet is designed to help you through the process of choosing and changing to the supplier so that you can choose the supplier that will be best for you.
How energywatch Can Help You
We are working to raise the standards and services offered to you by gas and electricity suppliers.
Contractual Terms
An information sheet for industrial and commercial consumers.
Understanding Contracts
There are different types of contracts for the supply of electricity and gas. It is important to understand these contracts, especially if you change supplier.
Preventing Debt and Disconnection
Following two years of operation of this guidance energywatch and Ofgem jointly commissioned research from Sohn Associates into their implementation by suppliers. This review of suppliers’ implementation was published in March 2005, providing a detailed analysis of suppliers’ actions on preventing debt and disconnection amongst their domestic customers.