Energywatch is now part of Consumer Focus
On 1st October 2008 the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.
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Latest Consumer Focus News
Rural post offices threatened by Post Office Limited’s neglect
New rural post offices set up in shops, community centres and mobile vans are in danger of closing because of a lack of support from Post Office Limited, Consumer Focus warns today. In its latest tracking report of outreach post offices, called ‘Sink or Swim?’, the consumer champion says many risk closure unless Post Office Limited [...]
Looking to make a complaint?
Consumers with energy or postal complaints should contact the relevant company in the first instance. Consumer Direct can provide advice and information on how to progress your complaint if you are dissatisfied with the company's response. Consumer Direct can be contacted on 08454 04 05 06.