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- Are you missing out?
There are plenty of grants and discounts to help with heating your home and paying bills – find out what you’re entitled to here. - Eligibility checker
- Reducing your gas and electricity bills
- Maximising income and debt advice
- Health and wellbeing
- Contact form
- Real life stories
- Billing Basics
Answers to some of the most common questions energywatch gets from consumers about their gas and electricity bills. - Energy Smart
Energy Smart is a joint campaign with Ofgem the industry regulator and energywatch. - Finding the right deal for you
Compare prices, look at special offers and identify the deal that's best for you. - Standard tariffs
- Special tariffs
- Price comparison services
- Ways to save
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- Green tariffs
Interested in going green and signing up to a green tariff? Check out our guide to green tariffs. - Available tariffs
- British Gas
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- Suppliers' fuel mix disclosure
- Free Services
These services are free to join and are available from all gas and electricity suppliers. - Leaflet
Download leaflet in PDF format - Partners
Other available benefits from partner organisations - Registration
Register for Free Services - Survey
Campaign Survey - Make a complaint
Please use this form for further assistance if your supplier has failed to resolve the problem. - How we can help
Information about what sort of problems energywatch can resolve, and what you need to do first, before we can help you. - Complain now
Resolve problems with your energy company and use our letter ‘wizard’ to put your letter together - Make a complaint about an energy company
Register a complaint online - Make a complaint about energywatch
Register a complaint about energywatch online - How to change supplier
Advice and information on how to change your energy supplier. - Supplier performance
Take a look at the companies' recent performance statistics, comparing how many cases energywatch received from each suppliers' customers - Gas cases
Comparing supplier performance by gas - Electricity cases
Comparing supplier performance by electricity - Account and billing cases
Comparing supplier performance by account and billing - Transfer cases
Comparing supplier performance by transfer - Direct selling cases
Comparing supplier performance by direct selling - Investigated complaint cases
Comparing supplier performance by complaints - Energy company contacts
Industry contact information (including suppliers, distributors and regulatory organisations) - Gas / electricity safety
What to do and who to contact incase of emergencies. - Problems switching supplier
Information about legislation which protects the consumer when they are transferred to a different company without their agreement. - Leaflets
Read or download a copy of the leaflets produced by energywatch which provide help and support on a wide range of topics. - Your questions
- Publications
- Annual reports
energywatch Annual Reports from 2000 to date. - Campaign documents
This section gives information on our campaigning work. - Leaflets
Read or download a copy of the leaflets produced by energywatch which provide help and support on a wide range of topics. - Race equality
Our commitment to ensure equality of opportunity and promote good race relations. - Corporate plans / Work plans
Energywatch's strategic plans to protect and promote the interests of future and existing energy consumers and how we aim to implement those plans. - Consultations
Our current consultations & others responses to them, and consultations held by other organisations - Research Reports
- FOI Publication scheme
Details what information energywatch routinely publishes and how to obtain more information. - Media centre
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Use this form to give us feedback about this website. If you have a complaint about the site, or are experiencing difficulties using it please use the Make a complaint about energywatch form. - About us
- Message from Chief Executive
- Aims and values
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How to respond to direct sales approaches - Third party intermediaries
Working with energy brokers, consultants, agents and advisors - Contracts
What to look out for and what to avoid - Changing supplier
Advice and information on how to change your business' energy supplier. - Decision to change supplier
- Process of changing supplier
- Obtaining a meter reading
- Key points to consider
- If things go wrong
- Choosing a new supplier
Steps to a smooth transfer - Supplier performance
Take a look at the companies' recent performance statistics, comparing how many cases energywatch received from each suppliers' customers - Changes to your business
Advising your supplier about changes to your business needs to avoid billing problems - Moving to new premises
The need to contact the company supplying the premises without delay - Meters and meter reading
Who owns and operates your meters - Starting a new business
Making sure you take energy costs and commitments into account in your business planning - Billing
The importance of understanding and checking your bills - Debt and disconnection
The business consumer's exposure to disconnection - Energy efficiency advice
Smart energy use can save you money - Energy company contacts
Contacts in the industry specifically for businesses. - Gas / electricity safety
What to do and who to contact incase of emergencies, and the obligations of large gas end users to prevent an emergency happening. - Gas safety
- Electricity safety
- Large gas end users
Compliance with Gas Emergency Regulations - Dealing with energywatch
Getting in touch with the Business Team - Useful contacts
- Your questions
- Publications
- Annual reports
energywatch Annual Reports from 2000 to date. - Campaigns
This section gives information on our campaiging work - Leaflets
Read or download a copy of the leaflets produced by energywatch which provide help and support on a wide range of topics. - Race equality
Our commitment to ensure equality of opportunity and promote good race relations. - Work plan
What energywatch plans to do to protect and promote the interest of future and existing business consumers. - FOI Publication scheme
Details what information energywatch routinely publishes and how to obtain more information. - Media centre
- Campaigns
- Contact us
- About us
- Message from Chief Executive
- Aims and values
- What we do
- Our structure
- Annual report
- Race Equality scheme
- Job vacancies
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