Useful contacts

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Energy Company Contacts

Consumer Advice
The sister site to tradingstandards.net
Consumer Direct
Consumer advice run by Department for Business, Enterprise and Regulatory Reform
Consumers' Association
Which? magazine online
Doorstep Selling
“Your Doorstep – Your Decision”, Office of Fair Trading's campaign which alerts customers to the ploys commonly used by salesmen to trick them into buying goods, including energy, on the doorstep.
Energy Information Centre
Market intelligence, procurement and energy management
Energy Supply Ombudsman
The service is free and independent. The Ombudsman is the person who decides what action should be taken when you and an energy supplier can't agree.
NACAB
National Association of Citizen Advice Bureaux
National Consumer Council
General consumer body
Scottish Consumer Council
Consumer body for Scotland
Shelter Cymru website
Shelter Cymru works for the prevention of homelessness and the improvement of housing conditions in Wales, and the right of everyone to a safe, suitable, affordable home.
Trading Standards Institute
Trading Standards website
Welsh Consumer Council
Consumer body for wales

CSE
Centre for Sustainable Energy
Energy efficiency
Help with energy efficiency
Energy Retail Association
Trade association for electricity companies
Energy Savings Trust
Includes energy efficiency advice centres
Grants Available for Energy Efficiency
National Energy Action
Campaign for warm homes
Ofgem
Office of Gas & Electricity Markets
Society of British Gas Industries
Trade association for onshore gas industry
The Micropower Council
The Micropower Council represent and campaign on behalf of small scale generators.

DEFRA
Department for Environment, Food and Rural Affairs
Department for Business, Enterprise and Regulatory Reform
Department for Business, Enterprise and Regulatory Reform
Directgov
Gives links to all Government sites
Environment Agency
Environmental regulator
General Consumer Council for Northern Ireland
Handles gas complaints
Major Energy Users Council
The Major Energy Users' Council was formed in 1987 by industry experts to give corporate buyers, operating in a privatised utilities market for the first time, access to a vast pool of experience and expertise.
OFCOM
Ofcom is the regulator for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.
OFT
The Office of Fair Trading
OFT Doorstep Selling Campaign
“Your Doorstep – Your Decision”, Office of Fair Trading's campaign which alerts customers to the ploys commonly used by salesmen to trick them into buying goods, including energy, on the doorstep.
OFWAT
Office of Water Services
Scottish Environment Protection Agency
Scottish environment agency