How the suppliers are performing
Wondering which suppliers are responsible for the largest numbers of energywatch cases?
This information includes our case data on complaints, enquiries and the number of consumers we've referred onto their suppliers' dedicated complaint teams. The figures are updated monthly.
All cases handled by energywatch
1. Average domestic cases to energywatch per 100,000 customers by supplier (March - May 2008)
2. 1st indicates best performing company, 6th indicates worst performing company
3. * includes Scottish Gas
4. ** includes Atlantic, Scottish Hydro Electric, Southern Electric, SWALEC
View supplier performance over the last two years
This graph shows the number of cases relative to the customer numbers for the suppliers
Comparing supplier performance
- Gas supply
- Electricity supply
- Account and billing
- Transferring suppliers
- Direct selling
- energywatch investigated complaints
Overall industry performance
Overview of the latest general industry trends and the key issues consumers have contacted us about during the last month.
Historical complaint statistics
Please note that energywatch launched a new form of supplier reporting from April 2007 which captures all energywatch cases. The historical statistics focused solely on energywatch complaints and therefore do not map directly onto the current ones.