Account and billing cases

This graph shows the number of consumer cases to energywatch specifically about account and billing issues relative to the number of consumers for each of the main energy suppliers.

View supplier performance over the last two years

This graph shows the number of cases relative to the customer numbers for the suppliers

Comparing supplier performance

• Gas supply
• Electricity supply
• Account and billing
• Transferring suppliers
• Direct selling
• energywatch investigated complaints



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Historical complaint statistics

Please note that energywatch launched a new form of supplier reporting from April 2007 which captures all energywatch cases. The historical statistics focused solely on energywatch complaints and therefore do not map directly onto the current ones.

View previous complaint statistics: February - April 2007 January - March 2007 December 06 - February 07 November 2006 - January 2007 October - December 2006 September - November 2006 August to October 2006 July - September 2006 June - August 2006 May - July 2006 April - June 2006 March - May 2006 February - April 2006 January - March 2006 December 2005 - February 2006 November 05 - January 2006 October - December 2005 September - November 2005 August - October 2005 May - July 2005 July - September 2005 June - August 2005 April - June 2005 March - May 2005 February 2005 - April 2005 January 2005 - March 2005 December 2004 - February 2005 November 2004 - January 2005 October - December 2004 September - November 2004 August - October 2004 July - September 2004 June - August 2004 May - July 2004 April - June 2004 March - May 2004