Help and advice
- Are you missing out?
There are plenty of grants and discounts to help with heating your home and paying bills – find out what you’re entitled to here.
- Billing Basics
Answers to some of the most common questions energywatch gets from consumers about their gas and electricity bills.
- Energy Smart
Energy Smart is a joint campaign with Ofgem the industry regulator and energywatch.
- Finding the right deal for you
Compare prices, look at special offers and identify the deal that's best for you.
- Green tariffs
Interested in going green and signing up to a green tariff? Check out our guide to green tariffs.
- Free Services
These services are free to join and are available from all gas and electricity suppliers.
- Make a complaint
Please use this form for further assistance if your supplier has failed to resolve the problem.
- How we can help
Information about what sort of problems energywatch can resolve, and what you need to do first, before we can help you.
- How to change supplier
Advice and information on how to change your energy supplier.
- Supplier performance
Take a look at the companies' recent performance statistics, comparing how many cases energywatch received from each suppliers' customers
- Energy company contacts
Industry contact information (including suppliers, distributors and regulatory organisations)
- Gas / electricity safety
What to do and who to contact incase of emergencies.
- Problems switching supplier
Information about legislation which protects the consumer when they are transferred to a different company without their agreement.
- Leaflets
Read or download a copy of the leaflets produced by energywatch which provide help and support on a wide range of topics.
