Free Services

1. Gender

Male Female

2. Age

18 - 25 years 26 - 45 years 46 - 60 years 61 years and over

3. Income Bracket (per household per year)

£0- 5,000 £6- 15,000 £16,000- 25,000 £36,000- 50,000 Over £50,000

4. Ethnic Origin

White:

British Irish
Other (Please specify)

Asian or Asian British:

Pakistani Bangladeshi Indian
Other Asian (Please specify)

Black or Black British:

Caribbean African
Black Other (Please specify)

Chinese or other ethnic group:

Chinese
Other Asian (Please specify)

Mixed:

White and Black Caribbean White and Black African White and Asian
Other (Please specify)

5. Please tick the box(es) which best apply to you:

Are of pensionable age:
Have long term ill health:
Have a disability:
Are visually or hearing impaired:

6. How did you hear about the Priority Service Register Campaign?

Newspaper
Your energy supplier
Television
Radio
Internet
Word of mouth
energywatch Other (Please specify)

7. Have you ever received information from your supplier about their Priority Service Register scheme?

Yes No

8. In your opinion, which free services are the most beneficial? Please tick as appropriate:

Quarterly meter readings
Moving your meter to a more accessible location
Password Protection
Easy to use controls and adaptors
Bill nominee scheme
Advance notice of electricity interruptions
Gas safety check
Special help if gas is interrupted
Services for visually and hearing impaired

9. What other services would you like to see included under the PSR scheme. Please tick as appropriate:

Discounts or special payment schemes
Arranging mutually suitable appointments with customers to read the meter
Making the layout of bills simpler to understand
Providing free gas safety detectors
Introducing a Disability Customer Service Team
Grants to help customers on low incomes buy equipment they need for heating and cooking
Other (Please specify)

10. Consumer Focus Groups

As part of energywatch’s on going commitment to consumers, we want to ensure that energy suppliers are providing the best possible Priority Register Scheme Focus groups enable us to effectively gain insight into what consumers want from the PSR and their energy supplier. Your views are vital and energywatch wants to ensure that any improvements are of real benefit to you the consumer.

Focus Groups are an informal and lively way of sharing your views and ideas and can provide energywatch with the feedback needed to ensure suppliers are continually meeting consumer needs. If you would be willing to participate in a focus group in your area please indicate below:

Would you be willing to participate in one of our focus groups?

Yes No

Name:

Address:

Contact Telephone Number:

Thank you for completing this Survey.