Scottish and Southern Energy
Opening Hours and Emergency Arrangements for Prepayment Meter Customers
| Scottish and Southern Energy | |
| Opening Hours | Mon to Fri 8am – 8pm / Sat 8am to 2pm / Sun Closed |
| Number(s) to Call | Southern Electric & Atlantic: Electric 0845 702 3054 - Gas 0845 300 2130 Scottish Hydro: Electric 0845 300 2126 - Gas 0845 300 2135 Swalec: Electric 0845 300 2139 - Gas 0845 300 2129 |
| Website Link for PPM Customers | http://www.scottish-southern.co.uk/ |
| Out of Hours Contact Numbers (for use when the above offices are closed) | Gas 0800 300 999 - Electric 0800 300 999 |
| Next Bank Holiday / Office Opening Hours / Contact Telephone Numbers | 25th & 26th December 2007 / Telephone as Out of Hours. 1st January 2008 / Telephone as Out of Hours |
| Emergency Credit Gas Meters | £5.00 |
| Emergency Credit Electricity Meters | £5.00 or £20 for Total Heat Total Control and other Tele-switching meters |
| Wind on Value Gas Meters (only available from an engineers call out) | £5.00 |
| Wind on Value Electricity Meters (only available from an engineers call out) | £5.00 or £20 for Total Heat Total Control and other Tele-switching meters |
| Replacement Device Process (e.g. New Card or Key if lost/stolen/damaged) | Temporary token cards are available free of charge from outlets. There is a charge for a wind-on when a customer has lost their key. |
Tips on using your pre payment meter and details of your supplier's responsibilities, as well as explanations of industry terms