npower
Opening Hours and Emergency Arrangements for Prepayment Meter Customers
| npower | |
| Opening Hours | Mon to Fri 8am to 8pm / Sat 8am to 6pm / Sun Closed |
| Number(s) to Call | Electric - 08457 145 146 Gas - 0845 7906 050 Npower Northern - 0845 602 6363 Npower Yorkshire - 0800 073 3000 |
| Website Link for PPM Customers | http://www.npower.com/web/At_home/customer_service/emergencies/index.htm |
| Out of Hours Contact Numbers (for use when the above offices are closed) | Same as above Listen to the recorded message for instructions |
| Next Bank Holiday / Office Opening Hours / Contact Telephone Numbers | Monday 16th July 2007 (Scotland Only) Open as usual – Scottish consumers, use out of hours contact numbers if unable to contact usual numbers. |
| Emergency Credit Gas Meters | £5.00 |
| Emergency Credit Electricity Meters | £5.00 £10.00 for Economy 7 |
| Wind on Value Gas Meters (only available from an engineers call out) | £5.00 |
| Wind on Value Electricity Meters (only available from an engineers call out) | Minimum £5.00 Maybe more depending on customer location |
| Replacement Device Process (e.g. New Card or Key if lost/stolen/damaged) | Electricity Smartpower cards are available for collection at Post Offices & PayPoint outlets. No arrangements for gas cards. |
Tips on using your pre payment meter and details of your supplier's responsibilities, as well as explanations of industry terms