Company contact information for pre payment meter customers

Check the opening hours of the shop or Post Office where you normally buy your credit for gas and electricity and also the location of the next nearest outlet, in case of an emergency.
Going away on holiday? Make sure you charge your cards with plenty of money to ensure your supply is not interrupted over the holidays and don’t forget to buy enough credit a few days before the bank holidays.
If your meter or payment device develops a fault, contact your supplier immediately and don’t wait for the emergency credit to run out before speaking to your supplier.
If your pre payment meter develops a fault, suppliers are obliged to call to your property to repair the fault within 4 hours.
Emergency credit is the amount of credit pre-programmed into your meter to ensure your supply remains on until you are able to add more credit.
A “wind on” is the amount of credit an engineer can give you if they need to come to your home to fix a meter fault.
Please note - that if you use the emergency credit or are given a wind on then you may need to pay this amount back to the meter before your supply is restored. So you will have to remember this when buying credit.
If your pre payment card or key is lost, stolen or faulty, some suppliers offer a service where you can collect a replacement from your local PayPoint/Payzone or Post Office. This will restore your supply without the needing to call out an engineer. The type of service offered can vary depending on your supplier.