EDF Energy
Opening Hours and Emergency Arrangements for Prepayment Meter Customers
| EDF Energy | |
| Opening Hours | Mon to Fri 8am to 8pm |
| Number(s) to Call | 0800 096 9000 You will need to select the appropriate option from the list offered |
| Website Link for PPM Customers | http://www.edfenergy.com/edf-energy/showPage.do?name=homeenergy. prepayment.trouble.til |
| Out of Hours Contact Numbers (for use when the above offices are closed) | 0800 096 9000 Listen to the recorded message for instructions |
| Next Bank Holiday / Office Opening Hours / Contact Telephone Numbers | Monday 16th July 2007 (Scotland Only) - Open as usual - Scottish consumers, use out of hours contact numbers if unable to contact usual numbers. |
| Emergency Credit Gas Meters | £6.00 |
| Emergency Credit Electricity Meters | £5.00 |
| Wind on Value Gas Meters (only available from an engineers call out) | £5.00 |
| Wind on Value Electricity Meters (only available from an engineers call out) | Minimum £5.00 Maybe more depending on customer location |
| Replacement Device Process (e.g. New Card or Key if lost/stolen/damaged) | Gas and Electricity devices available for collection at PayPoints. No charge payable. Also next day delivery is available if required. |
Tips on using your pre payment meter and details of your supplier's responsibilities, as well as explanations of industry terms