British Gas
Opening Hours and Emergency Arrangements for Prepayment Meter Customers
| British Gas Trading | |
| Opening Hours | Mon to Fri 8am to 8pm / Sat 8am to 6pm / Sun Closed |
| Number(s) to Call | Electric - 0845 955 5600 Gas - 0845 955 5700 |
| Website Link for PPM Customers | http://www.house.co.uk/prepayment |
| Out of Hours Contact Numbers (for use when the above offices are closed) | Gas - 0845 955 5700 Electric - 0845 955 5600 |
| Next Bank Holiday / Office Opening Hours / Contact Telephone Numbers | Monday 16th July 2007 (Scotland Only) - Open as usual – Scottish consumers, use Out of Hours Contact Numbers if unable to contact usual numbers. |
| Emergency Credit Gas Meters | £5.00 |
| Emergency Credit Electricity Meters | £5.00 |
| Wind on Value Gas Meters (only available from an engineers call out) | £5.00 |
| Wind on Value Electricity Meters (only available from an engineers call out) | £5.00 |
| Replacement Device Process (e.g. New Card or Key if lost/stolen/damaged) | Gas and Electricity devices are available for collection at PayPoint outlets. An £8 charge is payable which may be claimed back at a later date if consumer provides proof that the card was stolen or return the faulty card to the company for a technical check. |
Tips on using your pre payment meter and details of your supplier's responsibilities, as well as explanations of industry terms