Gwneud cwyn

If you experience a problem with your energy supply, you should first contact your energy company and give them an opportunity to resolve the problem (we advise 10 working days). You can use our letter wizard to write your letter of complaint.

energywatch will not be able to take up your complaint, unless your energy company has been given an opportunity to resolve the problem directly with you. If they fail to resolve the problem, or if you are not satisfied with the action they have taken, please use this form for further assistance. Alternatively you may be able to take your complaint to the Energy Ombudsman.

energywatch has established 'empowerment' arrangements with all of the major energy companies which allow us to refer most complaints direct to specialist teams within the companies. These teams are dedicated to resolving complaints from consumers and we will normally use these arrangements to refer your complaint to your energy company.

energywatch will only investigate the complaint:

• If your case has previously been referred by us to your energy company and you are not satisfied with the outcome, or
• Your case is urgent and/or you are unable to deal directly with your energy company on this matter.

If you do not want us to use the referral arrangements we have set up with the energy companies, please make this clear in the text box in the form below where you can summarise your complaint.

We do need all the information the form asks for in order to raise the problem with your energy company, and for this reason, we are unable to accept complaints by letter or by email.

If you do not wish to complete the form you can call us on 08459 06 07 08.

(Byddwn yn cysylltu â chi os bydd angen copïau o unrhyw ddogfennau. Dylech nodi nad yw’n bosibl inni dderbyn cwynion am wasanaethu neu drwsio offer.)

*Yn dangos manylyn hanfodol
**Yn dangos y dylid rhoi o leiaf un manylyn.