Contact us

You can contact energywatch by telephone or via the website. Using these two methods is the quickest way of ensuring that you reach the person most able to help you. This is because complaints or enquiries are not necessarily dealt with by the office nearest to where the person making the complaint or enquiry lives.

It is also important that we have the key information we need to raise your complaint with your energy company, so we are unable to accept complaints by letter or email.

As a consumer watchdog we’re extremely conscious of responding to consumers as quickly as possible and of giving value for money, and we believe that the system we use is the best way of achieving this.

• Helpline: 08459 06 07 08
  If you would like to speak to an adviser, please call our consumer helpline. We offer the RNID Typetalk service for people who are deaf or have speech and hearing impairment:
  18001 08459 06 07 08

• Browse your questions
  If you have a question then please first check the Your Questions part of this web site. The answer you want might already be there, but if it's not, then you can use this part of our site to ask us.

• Make a complaint against your energy company
  If you want to make a complaint please use our complaint form.

• Make a complaint about energywatch
  Use this form if you are not satisfied with the service you have received from energywatch.

• Tell us what you think about this website
  Use this form to give us feedback about this website. If you have a complaint about the site, or are experiencing difficulties using it please use the Make a complaint about energywatch form.