Campaigns

At energywatch, we don’t just handle complaints on behalf of consumers, we campaign to solve the root cause of those complaints.

Our publications and work with the media raises awareness among consumers of how they can help themselves. Our campaigning work gets the issues that matter to consumers on the agenda of those in a position to make a difference, whether they are politicians, civil servants or regulators. We work together with the energy companies when they have a genuine commitment to make things better for consumers – and press them hard when they don’t.

All our campaigns support our three key aims for consumers:

• fair prices and good service from a competitive energy market
• simple and effective ways to make sustainable energy choices
• fair and appropriate treatment for the most vulnerable energy consumers

Since we were formed we’ve had a real impact on people’s lives – especially the most vulnerable. As a result of our campaigning levels of mis-selling have dropped by almost 90 per cent in the last three years, and the number of disconnections has also fallen dramatically.

But there are still serious issues affecting energy consumers. Our current work is:

• Affordable energy for fuel poor consumers
• Marketing sustainability
• Better billing and accurate information to consumers

For more information see our latest work plan.