Electricity suppliers: best and worst for customer service
Take a look at information about consumers who have contacted us to get an idea of service levels and customer satisfaction among the six major electricity suppliers: Scottish and Southern Electricity, EDF Energy, Scottish Power, Powergen, npower and British Gas Business. (Together, they supply approximately 95% of the SME electricity market.)
Compare how the big six rank against each other for energywatch cases
See at a glance how electricity suppliers compare in two areas that matter the most to businesses: billing and direct selling.
energywatch cases, adjusted to reflect their size in the market.
How are the figures calculated?
- The numbers shown are for complaints and enquiries to energywatch by business consumers about their electricity supplier. Requests for information are excluded.
- All categories are calculated in the same way and show three-month rolling average contacts per 10,000 sites.
- Case numbers are adjusted to reflect each supplier’s market share.
- The market share graphs are based on information provided to energywatch by Datamonitor, showing sites per supplier in the non half hourly market for electricity.
Now see how they compare for Customer Satisfaction
Results from a recent satisfaction survey among small business electricity consumers rank the Big 6 suppliers according to what a random sample of real customers say about them.