Dealing with energywatch

energywatch has a team of specialist consumer advisors dedicated to providing service to business consumers. This team can take up a complaint on your behalf with your supplier, provided that you have already raised the issue with the supplier yourself and have not received a satisfactory response within a reasonable time period.

The more detail you can provide us with about the circumstances of your complaint, the quicker we will be able to take the issue up with the company.

energywatch will take a view as to what constitutes a reasonable outcome for the consumer, and will pursue any case as far as it believes is reasonable. If you are not satisfied with the outcome that is offered, energywatch reserves the right to discontinue the investigation and close the case.

energywatch does not have enforcement powers on behalf of consumers, but will ask the supplier to respond to the facts of the case as provided, and is usually successful in getting companies to recognise and correct errors.

energywatch does not provide either legal advice or a mediation service. energywatch will not pursue cases where a business consumer

energywatch encourages business consumers to pursue any claims under energy supply contracts just as they would in any other commercial arrangement. Ofgem, the industry regulator, does not exercise jurisdiction over commercial relationships between supplier and consumer and these contracts are subject to legislation and case law, as in any other contractual relationship. While energywatch will investigate claims and negotiate with companies on behalf of consumers, if this does not lead to a satisfactory outcome, and it seems clear that the company is in the wrong, business consumers should be prepared to take independent legal advice and pursue legal remedies if they have the resources to do so.