Obtaining a meter reading

Obtaining a correct meter reading, on or close to the transfer date, is key to a successful change of supplier process, as this will form the basis of your final bill from your current supplier, and the opening bill from your new supplier. If a reading cannot be obtained, an estimated reading, based on previous read history, will have to be used.

The new supplier may obtain an actual reading by arranging a visit by their appointed meter reading agent. Alternatively, you, or the new supplier’s sales agent may take a reading, and your new supplier will advise you how to pass the read on to them.

However your meter or meters are read, remember to keep records of the readings yourself.

If there are any particular access issues with your premises, you should endeavour to provide as much information as is necessary to ensure the meter is able to be accessed; such as where the meter is located, any access requirements such as keys for meter cupboards or passwords etc..

If you consume significant amounts of gas or electricity, and have Daily Metered Gas or Half Hourly Electricity meters, the reading will be provided to your suppliers automatically.

To assist customers in understanding their electricity metering installations and readings, the Association of Meter Operators has developed a page on their website.