Make a complaint

If you experience a problem with your energy supply, you should first contact your energy company and give them an opportunity to resolve the problem (we advise 10 working days). You can use our letter wizard to write your letter of complaint.

energywatch will not be able to take up your complaint, unless your energy company has been given an opportunity to resolve the problem directly with you. If they fail to resolve the problem, or if you are not satisfied with the action they have taken, please use this form for further assistance. Alternatively you may be able to take your complaint to the Energy Ombudsman.

energywatch has established 'empowerment' arrangements with all of the major energy companies which allow us to refer most complaints direct to specialist teams within the companies. These teams are dedicated to resolving complaints from consumers and we will normally use these arrangements to refer your complaint to your energy company.

energywatch will only investigate the complaint:

If your case has previously been referred by us to your energy company and you are not satisfied with the outcome, or
Your case is urgent and/or you are unable to deal directly with your energy company on this matter.

If you do not want us to use the referral arrangements we have set up with the energy companies, please make this clear in the text box in the form below where you can summarise your complaint.

We do need all the information the form asks for in order to raise the problem with your energy company, and for this reason, we are unable to accept complaints by letter or by email.

If you do not wish to complete the form you can call us on 08459 06 07 08.

(We will contact you if we need copies of any documents. Please note we are unable to accept complaints about appliance servicing or repairs.)

*Indicates a required detail
**Indicates that at least one detail should be filled.

Customer Details

Title
*First Name
*Surname

Address relating to complaint
*Address

*Town
*Postcode
**Home Phone Number
**Daytime Phone Number
*Email
*Is this a domestic or business property?

Domestic

Business

Do you have a correspondence address or are you acting on behalf of another person?*

Yes

About your complaint

*Complaint - Fuel type

*Which company is your complaint about? (If the supplier is not listed, please choose ‘Other’. Please Note: Powergen have changed their name to E.on)

*If the supplier is not listed, please type in the name of your supplier
*Please tell us the date you first contacted the company dd/mm/yy

*Please tell us the date you last contacted the company dd/mm/yy

*Please summarise what your complaint is about (in no more than approximately 200 words)

*What did you say? (in no more than approximately 100 words)

*What did they say? (in no more than approximately 100 words)

*Who is your Electricity Supplier? Electricity Supply Number
What Is this?

*Who is your Gas Supplier?
Gas Meter Point Reference Number
What Is this?

*Have you contacted anyone else about your complaint?

Yes

Additional Information

*What would you like energywatch to do for you?

*How did you hear about energywatch?

*Would you be happy to speak to the media about what happened to you?

Yes

Data Protection Statement: Please note that by submitting this complaint you agree energywatch may pass on the details you have provided to the supplier involved in your complaint. This will allow us to resolve your complaint more quickly.

Make a complaint

Customer Details

About your complaint

If yes

Additional Information