What we do

energywatch is the independent gas and electricity watchdog. We were set up in November 2000 through the Utility Act to protect and promote the interests of all gas and electricity consumers.

We provide free, impartial information and advice and take up complaints on behalf of consumers who are experiencing difficulty in resolving problems directly with their energy companies.

We use the intelligence we gather through the complaint-handling process to develop a real understanding of the issues affecting consumers and their impact on their day to day lives.

We highlight the issues of greatest concern through campaigns, by naming and shaming the offending companies and by using the consumer experience to illustrate the human cost of corporate failure.

energywatch works closely with the regulator, Ofgem, to ensure that company performance issues are monitored and where appropriate, the evidence is provided to trigger investigations and/or enforcement action.

We are also work constructively with companies, initiating changes to their policies, processes and systems that will make them more responsive to the needs of their customers.

We deliver our services in partnership with a range of other caring organisations and advice-giving bodies.