Aims, values and responsibilities
Statutory responsibilities
energywatch statutory functions and duties are laid down in the Utilities Act (2000). We have a statutory duty to protect and promote the interests of existing and future gas and electricity consumers in England, Scotland and Wales by:
- making proposals, or providing advice and information about consumer matters and representing the views of consumers on such matters
- investigating and seeking to resolve consumer complaints
- giving advice and information to Ministers, regulatory authorities (particularly Ofgem); licence holders, and any other body whose activities may affect the interests of consumers such as local authorities
- Publishing information:
- on performance of licensed gas and electricity companies against any statutory service standards set by Ofgem
- on complaints made against energy suppliers, transporters, distributors (or their agents) both directly to energywatch and also to the relevant license
- where it thinks it would be in the consumer interest
We have a specific duty to 'have regard' to the interests of individuals:
- who are disabled or chronically sick
- of pensionable age
- with low incomes and on benefits
- residing in rural areas
Strategic Goal
Our strategic goal is to protect and promote the interests of present and future energy consumers.
Mission
To be an independent consumer champion, dynamic in developing confident and assertive consumers and committed to improving the services provided to all gas and electricity consumers.
Values
To deliver services of the highest standard of professionalism.
To be a can do organisation, focused on results and measuring the contribution we make.
To be open, honest and transparent in all our dealings.
To provide value for money in all we do.
To value and invest in energywatch staff.